Silver Lining Solutions sale to Genesys

Silver Lining Solutions is an award-winning company based in the UK. It was founded in 2001 and has offices in the UK, Asia Pacific and the United States. Through developing employee performance optimisation software. Silver Lining Solutions helps improve employee engagement and performance and enables organisations to:

• Serve customers better
• Increase sales and operational effectiveness
• Reduce costs

We advised Silver Lining Solutions Ltd in the acquisition by Genesys®, the global leader in omnichannel customer experience and contact centre solutions.

As the lead advisor on the transaction, we initiated the process with global strategic acquirers, advised management and the three institutional shareholders, and successfully negotiated the transaction. Terms of the deal were undisclosed. 

The acquisition will further expand Genesys’ capabilities to help organisations elevate employee engagement and improve business results related to:

• Sales
• Collections
• Workforce productivity 
• Customer satisfaction

Ed Wass, CIO at Catapult Ventures, said: “Silverpeak helped corral us over the line. This deal had some challenges, some I’ve seen before, some I haven’t. It needed great determination and not a little patience in sorting out the detail.”

Stephen Edwards, Chairman of Silver Lining Solutions, commented: “Obviously our first responsibility was to get the best possible return for our investors, and we have done that. We also, however, had a duty to try to find a suitable result for our people, our product and our customers, which we have achieved.”

Paddy MccGwire, Managing Partner at Silverpeak, led the process. He said: “This is another enterprise software sale where we were dealing with strategic buyers from Israel, Europe and US. Here, San Francisco based Genesys won the prize. There was an added complexity as three of the parties were either partners or OEMs. This required careful management to protect the business.”